ArdentArdent

Refund Policy

Effective Date: April 20, 2026

1. Overview

Ardent is committed to providing users with high-quality AI video generation services. We understand that you may need to request a refund for various reasons. This Refund Policy outlines our terms and conditions for refunds.

2. Credit Refunds

For credit purchases, we offer the following refund policy:

  • Failed generations due to system errors: If a video fails to generate due to a system error, we will fully refund the credits consumed for that generation.
  • Unused credits: Unused credits may be refunded within the validity period. Please contact our support team.
  • Special circumstances: If credits were deducted incorrectly due to technical issues, we will investigate and handle the situation.

3. Subscription Refunds

For subscription payments, we offer the following policy:

  • 7-day money-back guarantee: If you are not satisfied with the subscription service, please contact our support team within 7 days of subscription to request a refund.
  • Special circumstances: If the service is unavailable for an extended period due to technical issues, we will provide appropriate compensation based on the situation.
  • Refund processing time: Once a refund request is approved, funds will be returned to the original payment method within 5-10 business days.

4. Non-Refundable Situations

The following situations are not eligible for refunds:

  • User-initiated subscription cancellations (you may cancel before the next billing cycle to avoid renewal charges)
  • Accounts suspended due to violations of the Terms of Service
  • Users who have used more than 50% of the subscription service
  • Situations where the law prohibits refunds

5. How to Request a Refund

To request a refund, please contact us through the following methods:

  • Send an email to: support@ardent.blog
  • Please provide your account information and reason for the refund in your request

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Modified policies will become effective upon posting to the website. Your continued use of the Service after changes constitutes your acceptance of the modified Policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at: support@ardent.blog